Privacy Policy

Information We Collect

PropertyVault collects information to provide and improve our services:

• Account Information: Name, email, phone number, password, and account preferences
• Property Data: Property address, owner information, roof condition reports, inspection photos, and maintenance records
• Inspection Photos: Timestamped photos taken during property inspections, which may include geolocation data
• Payment Information: Billing address, payment method details (processed securely by Stripe)
• Usage Data: IP address, browser type, pages visited, time spent, and device information
• Communications: Messages you send to us via contact forms or email

How We Use Your Information

We use your information to:

• Provide and maintain the PropertyVault platform and services
• Create and manage your property vault and inspection records
• Process payments and billing
• Send service updates, notifications, and support communications
• Improve our platform, features, and user experience
• Comply with legal obligations and enforce our terms
• Prevent fraud and secure our platform

Data Sharing

PropertyVault does not sell, rent, or trade your personal data. We only share information as follows:

• With Your Permission: When you authorize sharing with homeowners, contractors, realtors, or insurance professionals
• Service Providers: Stripe (for payment processing), Supabase (for database hosting), and other vendors essential to our operations
• Legal Requirements: When required by law, subpoena, or court order
• Professional Sharing: Contractors and professionals you invite may see property data within your vault as specified by your sharing settings

Data Security

We implement comprehensive security measures to protect your data:

• All data transmitted via HTTPS encryption
• Secure cloud storage through Supabase with encryption at rest
• Regular security audits and updates
• Role-based access controls limiting employee access
• Strict authentication and session management

Your Privacy Rights

You have the right to:

• Access Your Data: Request a copy of all personal information we hold about you
• Correct Your Data: Update or correct inaccurate information in your account
• Delete Your Data: Request deletion of your account and associated personal data
• Export Your Data: Download your property records and vault contents in standard formats
• Withdraw Consent: Opt out of non-essential communications at any time

To exercise these rights, contact us at hello@propertyvault.org

Data Retention

We retain your data as long as your account is active. Your property vault data persists permanently to maintain historical records. Upon account deletion, we securely delete personal information within 30 days, though some data may be retained for legal or compliance purposes.

California Privacy Rights

California residents have additional rights under CCPA. You may request to know what information PropertyVault collects, delete collected data, and opt-out of data selling (which PropertyVault does not engage in). Contact hello@propertyvault.org to exercise these rights.

Changes to This Policy

PropertyVault may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or by updating the effective date below.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact:

PropertyVault LLC
Email: hello@propertyvault.org
Location: Volusia County, FL